Council customer services

The Worcestershire Hub

The Worcestershire Hub is a partnership between the County Council and the County’s six district councils. Its primary aim is to improve access to council services for the people of Worcestershire and establish more efficient and effective ways of working for the partners.

The organisations that make up the Worcestershire Hub partnership share a common vision and commitment to exploring new ways of working together and recognise that they have a responsibility to try to meet local residents’ expectations of good quality public services.

We want to make it easier and more convenient for you to carry out a range of activities such as reporting problems, applying for services, paying bills and renewing books.


Visit us

Visit us

The main Hub service desk is now located at The Hive. You can visit our customer service centre in person from 9am to 5pm Monday, Tuesday, Thursday and Friday and 9.30am to 5pm on Wednesday.

You’ll find the Hub service centre on Level 1 of The Hive, to the left of the main entrance.

Visit the Worcestershire Hub website to find out more about the services we offer.