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The Hive - meet the people - Tina

With the opening of Worcestershire's latest iconic landmark just a matter of days away, all this week we'll be introducing you to some of soon-to-be familiar faces under its gold cladded roof.

Around 150 members of staff will soon call The Hive their place of work. Among them is Tina McLaughlin, Customer Service Advisor at the Worcestershire Hub who is looking forward to the building fully coming to life on Monday when it opens to the public and finally fulfils its true potential of bringing together a wonderfully eclectic mix of people.

The Hub is the first point of contact for District and County Council services such as revenues and benefits, housing and homelessness, social care, planning and building control, to name a few. Tina continues "Our upgraded technology at The Hive allows us to offer customers a wider variety of self service options online such as reporting a pot hole or abandoned car, applying for school places or a Blue Badge."

Located on level 1, the ground floor of The Hive, Tina believes the Hub will offer customers a far more holistic and joined up approach to the services offered throughout the building. She said "The Hub has been very well thought out and designed around our customer and their needs with a large open plan waiting area, easily located from the main entrance. The space along with the whole building is wheelchair friendly and has a state of the art hearing loop system for customers with hearing difficulties."

The Hub will be staffed from 9:00am until 5:00pm, Monday to Friday, outside of these hours there are public phones which customers can use to speak to a Customer Service Advisor like Tina, who will be able to provide advice and support as needed.

Opening on July 2, The Hive is a partnership between the University of Worcester and Worcestershire County Council. Home to the first joint public and university library in Europe, one of the biggest children's libraries in the UK, the county's Archive and Archaeology service, the Worcestershire Hub customer service centre, a contemporary business centre and café.